On 3/15, I bought a car from CarBiz in Council Bluffs, Ia. I got an in-transit, good for 30 days. As part of the contract, CarBiz puts the plates on the car, does the title, everything.

I have called once every week or two since then. They still do not have the paperwork - or so claims Warren, the only person who will answer the phone at that location.

It is now over two weeks after the in-transit expired, which means for over two weeks, my car has been parked. I cannot legally drive it.

They - meaning Warren - have claimed this whole time that they are still waiting on paperwork from their corporate office, and they can't do anything until they receive it.

After a verbal sparring match yesterday, I got the phone number of said corporate office and called them. Surprise, surprise, they had sent the paperwork for my car exactly 7 days after I bought it. The Council Bluffs office has had it this entire time.

So Warren lied to me. Repeatedly.

It has not yet had the title inspected. This was supposed to have been done over a month ago.

I'm now in the seventh week with this car, and can't drive it ... I am furious with them right now.

I was called by three people after I contacted corporate yesterday. First was the woman from the corp office, who said I will receive a call from CB shortly. Bruce then called, also from corporate, saying everything would be taken care of by Wednesday (that would be today), then Henry called. I found out there were over a dozen people in the same situation; all the paperwork had been there since the week after the cars were bought, and they sat on it. For everyone, not just me.

I was told by him they would be at home between 10 and 11 to get the car and have it inspected (when it comes from another state into Nebraska, they require an inspection, which basically is taking the car to one DMV office - the only one that does this ... They compare the VIN on the car with the one on the paperwork and then run a check to make sure it's not stolen or anything like that). Warren picked it up a few minutes after 10.

I just got a call from Mom ... She and Jim drove over there, and my car is now sitting in the parking lot at the car dealership.

It has not left the lot. They have not inspected it. They haven't done shit with it.

I called Warren. Oh, Warren, you lying sack of shit.

He claims he is the only person there, and that the car has already been taken over for the inspection, but that the paperwork isn't in yet. I was told yesterday by his boss that it is. He then said I might have the plates by Friday. Might.

He also continually spoke over me. Rude, arrogant, asshole.

Every time I tried to ask a question, he deflected it, placing the blame with corporate .. because it's there fault these people are incompetent.

I do believe I have a police case here. Grand theft auto. Since the car is mine, I'm making payments on it, and the agreement was to take it to the DMV, get it inspected and plated, and returned to my home ... They took it over state lines.

Without my authorization.

They also drove it on an expired in-transit, which I'm pretty sure is also illegal.

I need to find out who the regulatory body is that oversees car dealerships in Iowa and give them a call.

Cuz this is bullshit.

Current Mood: drained